Privacy Policy – JL16 PH

Introduction

This Privacy Policy ("Policy") describes how JL16 PH ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "Player") who access or use the JL16 PH website, mobile application, and related services.

JL16 PH is committed to protecting the privacy and personal data of all players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account on JL16 PH, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the JL16 PH platform.

This Policy should be read together with the JL16 PH Terms and Conditions, which govern your use of the platform more broadly.

Data We Collect

JL16 PH collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of our website and app, and from third parties such as payment processors and identity verification services. The categories of data we collect are described below.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory obligation (for example, problem gambling self-declaration records).

How We Use Your Data

JL16 PH uses the personal data we collect for the following purposes. We will only process your data where we have a valid legal basis for doing so, as described in Section 04 of this Policy.

• Account Management: To create, maintain, and administer your JL16 PH player account, including verifying your identity and age (21+) as required by Philippine gambling regulations.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Legal Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and PAGCOR regulatory requirements.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Platform Improvement: To analyze usage patterns and player behavior in aggregate to improve the functionality, performance, and user experience of the JL16 PH platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates where you have opted in to receive such communications. You may opt out at any time.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, JL16 PH must have a lawful basis for processing your personal data. Depending on the specific processing activity, we rely on one or more of the following legal bases:

Data Sharing

JL16 PH does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where necessary and lawful:

• Payment Processors: We share financial data with payment service providers such as GCash, PayMaya, and partner banks (BPI, BDO, Metrobank) solely to process your deposits and withdrawals.
• Identity Verification Providers: We may share identity documents with third-party KYC and AML compliance service providers to verify your identity and comply with regulatory requirements.
• Game Software Providers: Game providers may receive limited technical data (such as session identifiers) necessary to deliver their games on the JL16 PH platform. They do not receive your full personal profile.
• Regulatory Authorities: We may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law or court order.
• IT and Security Service Providers: We engage trusted technology partners for hosting, cybersecurity, and platform maintenance. These providers process data only on our instructions and are bound by confidentiality obligations.
• Professional Advisers: We may share data with lawyers, auditors, and accountants where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

All third parties with whom JL16 PH shares personal data are required to handle that data in accordance with applicable Philippine data privacy law and our data processing agreements. We do not permit third parties to use your data for their own purposes beyond the scope of the services they provide to us.

Cookies & Tracking

JL16 PH uses cookies and similar tracking technologies on our website and mobile application to enhance your experience, maintain session security, and analyze platform usage. A cookie is a small text file placed on your device when you visit our platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the JL16 PH platform. For more information on managing cookies, refer to your browser's help documentation.

Data Retention

JL16 PH retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.

Data Security

JL16 PH implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and the JL16 PH platform is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Encrypted Storage: Sensitive data at rest — including passwords, payment details, and identity documents — is stored using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized JL16 PH personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: JL16 PH supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and remediate vulnerabilities in our platform.
• Incident Response: In the event of a personal data breach, JL16 PH will notify affected players and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by JL16 PH. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12.

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
• Right of Access: You have the right to request a copy of the personal data that JL16 PH holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe that JL16 PH has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

We will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Children & Minors

If JL16 PH becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the originating payment method after verification.

Parents and guardians are encouraged to use parental control software and to monitor their children's internet activity to prevent access to gambling platforms. If you believe a minor has registered on JL16 PH, please contact our support team immediately so we can investigate and take appropriate action.

Policy Updates

JL16 PH reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

Where changes are material — meaning they significantly affect how we process your personal data or your rights as a data subject — we will notify you by email to your registered address or through a prominent notice on the JL16 PH platform prior to the changes taking effect. Your continued use of the platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how JL16 PH is protecting your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by JL16 PH, please contact our Data Protection Officer through the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012 in the Philippines.